Terms of Service
Last Updated: November 28, 2025
1. Acceptance of Terms
Thanks for using ChargeForward ("we," "us," "our"). These Terms of Service ("Terms") cover your use and access to our products, services, software, platform, and websites (collectively, "Services"). By using our Services, you agree to be bound by these Terms as well as our Privacy Policy. If you do not agree, you may not use the Services.
You must be at least 18 years of age and able to form a binding contract to use the Services.
2. Nature of Services: Technology Platform Only
ChargeForward is a legal technology company, not a law firm. We provide a platform that uses artificial intelligence to gather factual information and securely route your severance agreement to an independent, licensed Partner Law Firm ("PLF") for review.
We do not provide legal advice. The information provided by ChargeForward through our website, intake process, and platform is for informational purposes only and does not constitute legal advice. No attorney-client relationship is formed between you and ChargeForward through your use of the Services. An attorney-client relationship is only formed between you and a Partner Law Firm if and when you enter into a separate Limited Scope Representation Agreement with them.
3. Payment and One-Time Fees
Unlike subscription services, our Services are provided on a transactional, per-use basis.
Fees: You agree to pay the flat fee associated with the service tier you select (e.g., Text Analysis, Video Review, Live Strategy Call).
Payment Processing: We may use third-party payment processors to collect fees on behalf of the Partner Law Firms or as a platform fee. You authorize us (or our third-party payment processor) to charge your payment method for the total amount of your selected service.
No Auto-Renewals: This is a one-time purchase. There are no recurring subscription fees or auto-renewals associated with a single severance review order.
4. 72-Hour Review Guarantee and Refunds
We strive to ensure you receive your legal review within 72 hours (during U.S. business days) of successfully uploading your document and completing payment.
Refund Policy: If we or our Partner Law Firms fail to deliver the service within the agreed-upon timeframe due to our error, or if we are unable to match you with a suitable Partner Law Firm in your jurisdiction, you may be eligible for a full refund.
Satisfaction: If you are dissatisfied with the service, please contact our support team at support@chargeforward.com. Refunds are generally not provided for services that have already been rendered (i.e., once the attorney has provided the review), but we will work with you to resolve any issues.
5. Interactions with Partner Law Firms
Our Service matches you with independent Partner Law Firms ("PLFs").
Independence: PLFs are third-party independent contractors, not employees or agents of ChargeForward. We do not control their legal judgment, advice, or the quality of their legal work.
Limited Scope: The services provided by the PLF are limited to the specific review tier you purchased. They do not include negotiation, litigation, or ongoing representation unless you and the PLF expressly agree to a separate engagement.
Data Sharing: By using the Services, you consent to us sharing your personal information, intake responses, and uploaded documents with the assigned PLF for the purpose of conflict checks and legal review.
No Liability: CHARGE FORWARD SHALL HAVE NO RESPONSIBILITY OR LIABILITY OF ANY KIND FOR ANY PROFESSIONAL SERVICES RENDERED BY ANY PARTNER LAW FIRM YOU ENCOUNTER ON OR THROUGH OUR SERVICES. ANY USE OR RELIANCE ON SUCH PROFESSIONAL SERVICES IS SOLELY AT YOUR OWN RISK.
6. Attorney-Client Privilege
With Charge Forward: Communications between you and ChargeForward (including our AI intake) are not protected by attorney-client privilege.
With Partner Law Firms: Attorney-client privilege may attach to communications between you and the PLF once you have agreed to their Limited Scope Representation Agreement. You understand that ChargeForward acts as a secure conduit for these communications but is not a party to the attorney-client relationship.
7. User Responsibilities and Acceptable Use
You agree to:
Provide accurate, current, and complete information during the intake process.
Upload only documents that you have the right to share (i.e., your own severance agreement).
Not use the Services for any fraudulent, illegal, or unauthorized purpose.
Not upload files containing viruses, malware, or illegal content.
8. Ownership of Documents and Intellectual Property
Your Documents: We do not claim ownership of the severance agreements you upload. You grant us permission to host, transmit, and process these documents for the purpose of providing the Services.
Our IP: ChargeForward retains all rights to our platform, software, AI algorithms, intake questionnaires, website design, and logos. You may not copy, reverse engineer, or create derivative works from our platform.
9. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE LEGAL ADVICE PROVIDED BY PARTNER LAW FIRMS WILL RESULT IN A SPECIFIC OUTCOME (E.G., A HIGHER SEVERANCE PAYOUT).
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CHARGEFORWARD, ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES, REGARDLESS OF LEGAL THEORY. OUR TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN QUESTION.
11. Dispute Resolution: Binding Arbitration and Class Action Waiver
Mandatory Arbitration: Any dispute or claim arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association, rather than in court.
Class Action Waiver: YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Venue: The arbitration shall take place in Laramie County, Wyoming (or another mutually agreed location).
12. Electronic Communications
By creating an account or purchasing a service, you consent to receive communications from us and our Partner Law Firms electronically, including via email and within the platform. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
13. Modification of Terms
We may revise these Terms from time to time. The most current version will always be posted on our website. By continuing to use the Services after revisions become effective, you agree to be bound by the revised Terms.
14. Governing Law
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws principles.
15. Contact Us
If you have any questions about these Terms, please contact us at support@chargeforward.com.